ICICI Prudential life Jobs in Mumbai

Senior Manager – Ecomm Analytics – ICICI Prudential Life


Job description

We are looking for a dynamic and enterprising individual to handle the ecommerce analytics responsibilities.

Key responsibilities –

  • Pick up customer behaviour data from Facebook, Google etc to identify trends / behaviours.
  • Create data models to predict behaviour; data deduction;
  • Understand customer psyche / expecations / needs / mindset
  • Process & present insights
  • Content management
  • Campaign management

Skills

  • Good communication, interpersonal & presentation skills
  • Should be tech savvy
  • Should be organised and have a systematic approach
  • Prompt reporting with proactive approach
  • Adept in managing stakeholder & vendors
Location Mumbai
Experience 4-9 years
Opening 3

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Senior Manager – Service Quality 

Job description

Key responsibilities –

  • Understand customer life cycle
  • Conduct customer service feedback surveys along various touch points
  • Analyse feedback results by market, process, etc.
  • Understand customer psyche / expectations / behavior / needs
  • Match customer personality with customer feedback to generate qualitative insights
  • Collaborate with customer process owners; share customer feedback; identify reason for customer dissonance; define opportunity for improvement; devise project plan and implement change
  • Define internal service quality metrics across functions and track on a regular basis

Skills

  • Stakeholder management
  • Department navigation
  • Business process and customer understanding
  • Customer first orientation
  • Analytical skills
  • Presentation & communication skills
Location Mumbai
Experience 4-9 years
Opening 1

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Senior Brand Manager – Marketing 

Job description

We are looking for a dynamic and enterprising individual to handle the brand and media responsibilities.

Key responsibilities:

  • Understand customer psyche / expecations / needs
  • Plan ATL & BTL campaigns to position the brand appropriately
  • Develop collateral across multiple platforms
  • Measure & report performance of all brand campaigns
  • Monitor and benchmark external market trends

Skills

Key Skills:

  • Strong operation/executional skills
  • Strong systems & process orientation
  • Ability to multi-task
  • Consumer understanding
  • Innovation
  • Presentational skills

Qualification / Experience

  • MBA from a reputed institute
  • 4 to 9 years of work experience
Location Mumbai
Experience 4-9 years
Opening 1

Apply Now


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