Analyst/Senior Analyst – Patch Operations – Hyderabad
Patch Operations – Deloitte Support Services India Private Limited
The primary objective of the position is to provide operational management of the Microsoft System Center Configuration Management (SCCM) environment in order to deliver patch management and mobile device management services. The role requires advanced to mastery skills that enable the individual to deliver a high level of service and to meet the expectation from the business, as well as a very solid understanding of an enterprise IT infrastructure operational environment and industry best practice. The patch engineer will have a strong focus on development in order to continuously increase their own skills as well as mentor others in this area.
• Use SCCM and other related tools for patch deployments, tracking, reporting, and remediation
• Develop and provide patch compliance to the consumers of the services
• Troubleshoot and work with service consumers to resolve non-compliance issues
• Strong knowledge in SCCM infrastructure issues
• Possess a working knowledge of Active Directory and SCCM integrations with Active Directory
• Demonstrate a thorough understanding of application packaging and deployment using programs and advertisements
• Detail oriented; packages must be delivered accurately as well as patches
• Understand Operating System deployment with experience of working with Sequences, WIM files, and other relevant technology for OSD operations
• Ability to script in Powershell
• Good working knowledge of System Center Orchestrator
• Understanding of compliance baselines and the significance of those baselines
• In depth knowledge of client health, health issues and remediation activities
• Knowledge of how to interpret SCCM log files
• A strong desire to produce quality work, adopt standards and adhere to those standards
• Must be able to think out of the box. The ability to troubleshoot non-standard issues/undocumented issues, to look at the big picture and see how a problem fits in and determine a solution that fits within the existing framework
• Strong understanding of SSRS and be able to create customized reports based on SCCM data within it.
• Provide input to assist with continual improvement
• Awareness of power-bi reporting tool
Additional responsibilities regardless of team include:
• Accountable for execution according to established standards, procedures, and processes
• Ensure optimization and performance of the hardware and virtual infrastructure
• Monitor the Service Desk system
• Participate in planned “Systems Day” and other maintenance activities
• Participate in a 24x7x365 on-call rotation (GHC, EIO teams)
• Respond to and manage service issues and problems
• Responsible for awareness and compliance to policy and guidelines of the ISMS
• Report any breaches in information security or policies
• Use SCCM and other related tools for patch deployments, tracking, reporting, and remediation
• Develop and provide patch compliance to the consumers of the services
• Troubleshoot and work with service consumers to resolve non-compliance issues
• Strong knowledge in SCCM infrastructure issues
• Possess a working knowledge of Active Directory and SCCM integrations with Active Directory
• Demonstrate a thorough understanding of application packaging and deployment using programs and advertisements
• Detail oriented; packages must be delivered accurately as well as patches
• Understand Operating System deployment with experience of working with Sequences, WIM files, and other relevant technology for OSD operations
• Ability to script in Powershell
• Good working knowledge of System Center Orchestrator
• Understanding of compliance baselines and the significance of those baselines
• In depth knowledge of client health, health issues and remediation activities
• Knowledge of how to interpret SCCM log files
• A strong desire to produce quality work, adopt standards and adhere to those standards
• Must be able to think out of the box. The ability to troubleshoot non-standard issues/undocumented issues, to look at the big picture and see how a problem fits in and determine a solution that fits within the existing framework
• Strong understanding of SSRS and be able to create customized reports based on SCCM data within it.
• Provide input to assist with continual improvement
• Awareness of power-bi reporting tool
Additional responsibilities regardless of team include:
• Accountable for execution according to established standards, procedures, and processes
• Ensure optimization and performance of the hardware and virtual infrastructure
• Monitor the Service Desk system
• Participate in planned “Systems Day” and other maintenance activities
• Participate in a 24x7x365 on-call rotation (GHC, EIO teams)
• Respond to and manage service issues and problems
• Responsible for awareness and compliance to policy and guidelines of the ISMS
• Report any breaches in information security or policies
Experience: 2-6 Years
Location: Hyderabad
Timings: 6AM- 3PM or 2PM-11PM
The team
Our IT & Systems team works behind the scenes, but is essential to the Deloitte organization. Our forward-thinking team members have the analytical skills needed to parse mountains of data and stellar communications skills needed to present research, discovery, and recommendations in a logical and easily understandable way. Our technologists provide IT infrastructure support and work with clients to develop custom enterprise applications. In addition the team develops and maintains solutions built on varied technologies like Siebel, People Soft Microsoft technologies and Lotus Notes. The setup has various groups which provide effective solutions to the customers by following a streamlined system development methodology and comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.
Education (degree):
Bachelors Degree
Other (Explain):
College Diploma in Computer Science or equivalent industry experience Years of Experience: 3+
Professional Qualifications are preferred, including:
o Microsoft Qualifications – Systems Center Configuration Manager Certification desirable but not necessary.
· ITIL Foundation Qualification – Desirable but not necessary
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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