Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
Primarily responsible for coordinating with cross-functional teams and vendors to deliver multiple projects.
Responsible for line haul planning & implementation – Identification of new networks needed, Capacity utilization study, Network optimization & contingency planning, Surface line-haul synergy & vehicle optimization
Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, MFN pickup.
Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest relevant content for transition to a problem-solving culture.
Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment
Ensure a data driven approach to solve problems and to develop recommendations
A completed Bachelor’s Degree is REQUIRED but a Master’s degree is preferred
Ability to Deep Dive and develop innovative ideas for process challenges.
Have led Kaizens to deliver results and have the ability to teach and advocate PDCA thinking at all levels
Experience using and communicating performance metrics
Proven ability to influence others without having positional authority
Strong verbal and written communication skills are a must.
Strong Bias for great customer service: Be able to effectively think from customers’ perspectives and bring these perspectives into process and product improvements.
Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Bachelor’s Degree with additional Operations, Process Engineering or related field and MBA strongly preferred
Ability to handle changing priorities and use good judgement in stressful situations.
Proven ability to influence others without having positional authority.