Collections Manager – Yes Bank
Job Description
- Monitor various delinquency parameters and maintain delinquency at the desired levels for the location / portfolio assigned.
- Implement and execute collections strategy.
- Ensure achievement of process efficiencies in collections.
- Minimize credit losses and optimize cost of collections.
- Adhere to “Code of Conduct”, Procedures, Policies and guidelines of the Organization.
- Compliance to legal and regulatory norms of the region, organization, regulatory bodies, etc.
- Management of outsourced service provider and agencies and responsible for agency / service provider achieving collections targets.
- Manage escalations and disputes of customers.
- Provide inputs for strategy and highlight anomalies to respective departments within the organization.
- Participate in reviews with senior/top management.
- Portfolio analysis and feedback to top management /senior management /reporting line.
- Co-ordinate with various departments within the organization for issue/dispute resolution.
- People management skills and work towards low shrinkage, low attrition, shift adherence, etc at service provider / agency end.
Qualifications
7+ years of collections experience.
| Primary Location | Tamil Nadu – Chennai |
| Department | Risk Management |
| Sub-Department | Field Collection MIB |
| Job Type | Standard |
| Shift | Day Job |
| Schedule | Full-time |
| Employee Status | Regular |
| Work Location | Noc Chennai |